Welcome to Canterbury Shop’s FAQ section! We’ve compiled answers to the most common questions about our high-performance athletic wear, shipping policies, returns, and more. Can’t find what you need? Our customer service team is always ready to help at [email protected].
About Our Products
What types of products does Canterbury Shop offer?
We specialize in premium men’s athletic wear designed for performance and style. Our product range includes:
- Men’s Bottoms (training pants, joggers)
- Men’s Shorts (training, running, and casual styles)
- Men’s T-Shirts (performance fabrics for workouts and everyday wear)
- Men’s Training Tops (compression shirts, workout tops)
- Sweatshirts (for both training and casual wear)
What makes Canterbury Shop products different?
Our athletic wear combines cutting-edge performance features with street-ready style:
- Premium moisture-wicking fabrics that keep you dry during intense workouts
- Strategic ventilation for optimal temperature control
- Durable construction that withstands repeated washing and wear
- Modern, versatile designs that work as well for casual wear as for training
- Thoughtful details like reinforced stitching and flexible waistbands
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend measuring yourself and comparing to our size guide for the best fit. Our performance wear is designed with athletic builds in mind, offering both comfort and a flattering silhouette.
Ordering & Account Questions
How do I place an order?
Ordering is simple:
- Browse our collections and select your items
- Choose your size and quantity
- Proceed to checkout
- Enter your shipping information
- Select your preferred payment method
- Review your order and complete your purchase
Can I create an account to track my orders?
Currently, we operate with a guest checkout system. However, all orders are tracked via email, and you’ll receive shipping notifications with tracking information. We’re working on implementing customer accounts in the near future!
How can I check my order status?
After placing your order, you’ll receive a confirmation email with your order number. Once your order ships (within 1-2 business days), you’ll receive another email with tracking information. You can use this tracking number to monitor your package’s progress with the carrier (DHL, FedEx, or EMS).
Shipping & Delivery
Where does Canterbury Shop ship?
We ship worldwide to most countries! However, due to logistical constraints, we currently cannot deliver to some Asian countries and remote regions. If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.
What shipping options are available?
We offer two shipping methods to meet different needs:
- Standard Shipping ($12.95 USD): Fast and reliable delivery via DHL or FedEx, arriving 10-15 business days after processing (which takes 1-2 business days). Perfect when you need your gear quickly.
- Free Shipping: Available for orders over $50, delivered via EMS in 15-25 business days after processing. Great for planned wardrobe updates or when combining multiple items.
How long does delivery take?
Delivery times vary based on your location and chosen shipping method:
- Order processing: 1-2 business days
- Standard Shipping (DHL/FedEx): 10-15 business days after processing
- Free Shipping (EMS): 15-25 business days after processing
Where is my package shipped from?
All Canterbury Shop orders ship from our headquarters in the athletic hub of City of Commerce, California (US 90040). Our team carefully inspects and packages each order before it begins its journey to you.
Returns & Exchanges
What is your return policy?
We stand behind our gear! If you’re not completely satisfied with your purchase, you may initiate a return within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. To begin a return:
- Contact our customer care team at [email protected] within 15 days of delivery
- Provide your order number and reason for return
- We’ll email you return instructions and authorization
- Once we receive and inspect your return, we’ll process your refund
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. If you need a different size or color, we recommend placing a new order for the desired item while returning the original purchase. This ensures you get the correct product as quickly as possible.
Payment Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure transactions worldwide. All payments are processed through our secure checkout system to protect your financial information.
Is my payment information secure?
Absolutely! We use industry-standard encryption and security measures to protect your payment information. We never store your full credit card details on our servers. For added security, you may choose to pay through PayPal, which offers additional buyer protection.
Do you offer any discounts or promotions?
Yes! We regularly offer seasonal promotions (like our current up to 40% off sale) and special discounts. These are announced on our website and through our email newsletter. Pro tip: Combine these promotions with free shipping on orders over $50 for maximum savings on premium performance wear.
Still have questions? Our customer support team is dedicated to helping you have the best Canterbury Shop experience. Reach out to us at [email protected] – we’re happy to help!
Ready to upgrade your athletic wardrobe? Shop now at trainwears.com