At Canterbury Shop, we’re committed to delivering premium athletic wear with the same precision we expect from our training. Below you’ll find all the details about our shipping and returns processes to ensure complete satisfaction with your performance gear.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping – via EMS for orders over $50
    • Delivery within 15-25 business days after shipment

Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We stand behind our premium athletic wear and your satisfaction. If our performance gear doesn’t meet your expectations, we’ll make it right.

Our Return Policy

  • Returns and exchanges accepted within 15 days of receiving your order
  • All items must be:
    • Unworn and unwashed
    • In original condition with tags attached
    • In the original packaging

Important Hygiene Notice: For hygiene reasons, we cannot accept returns or exchanges on Men’s Bottoms and Men’s Shorts unless they are defective or incorrect items shipped by us.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order using the template below
  2. Wait for Approval: Our customer service team will respond within 1-2 business days with return instructions
  3. Ship Your Item: Once approved, ship your return to:
    Canterbury Shop Returns
    1413 Bel Meadow Drive
    City Of Commerce, US 90040
  4. Track Your Return: Keep your shipping receipt/tracking number until your return is processed

Return Request Email Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Canterbury Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Order Date: [Order Date]
Item(s) to Return/Exchange:
- [Product Name], Size: [Size], Color: [Color]

Reason for Return/Exchange: [Reason]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Process

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Original shipping fees are non-refundable

Exchange Process

For exchanges (size/color only):

  • Follow the same return process above
  • Specify your desired replacement item in your email
  • We’ll ship your replacement once we receive your return
  • You’ll be responsible for any price differences

International Returns

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item
  • We’ll arrange a free replacement or refund

Performance Guarantee

We test every product like we train—with intensity and attention to detail. If your Canterbury gear doesn’t perform to our high standards, we want to know. Contact us and we’ll make it right.

For any questions about our shipping or returns policy, contact our responsive customer service team:

Email: [email protected]